The payment accounts which receive the guests' payments are connected to the hotel's merchant card accounts. These payments are made by cell phone either as a mobile payment using a contactless payment system such as Apple Pay or by swiping a credit card through a magnetic stripe reader connected to the provider's cell phone. These services include: private lessons with a tennis or golf pro, childcare, tours and tour guides, interpreters, etc. Mobile Payments for services booked through the concierge desk with an authorized but independent provider (not a hotel employee). The payments are processed by a third party service provider which then uses an electronic funds transfer to pay the hotel its share of the income.2.

game arcade, self-service laundry or sales kiosk, etc. The payment cards are used at service locations which do not have a cashier station. Guest services also credits some of these payment card accounts with 'reward dollars' for guests who belong to the hotel's affinity program. These payment cards are loaded with a cash value deposited to the card's account via a credit card charge. Micro payments using a payment card issued by guest services to hotel guests and via unattended vending machines to visitors. But, there is one set of findings that came as a complete surprise - Shadow IT - the unauthorized / unapproved use of cashless payment technologies by certain locations and offices within the company.

Some of the problem areas were known to the CFO's staff and they were already working on the required responses. Last week, an 'early look' copy of the audit was sent to the CFO with a request for a formal written response for each of the findings. Week 7 Discussion: E-Commerce and MicropaymentsThis week your rotation assignment takes you to the Office of the Chief Financial Officer (CFO).An external audit of the company's financial operations has just been completed.

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